The definitive guide to service management

Service management is key to bridging the IT-business divide - we look at five key trends and five best practice tips

Computing editor Bryan Glick presents.

reader comments

related articles

Westinghouse RailStrategy

Service management

Providing good customer service is an essential. Computing looks at the business and technology prerequisties for keeping your clients happy 12 Jun 2008

Walthamstow Town HallStrategy

Under new management

In the first of our four-part guide to service management, we look at how IT departments are streamlining their processes 05 Jun 2008

Coastguard helicopter landingStrategy

A sea change for IT

In the second of our four-part guide to service management, we look at the benefits of a new approach to best practice IT services 12 Jun 2008

South Somerset Works employee and vanStrategy

Case study: South Somerset Works

Mobile technology has provided staff with the flexibility to achieve more on the move 12 Jun 2008

Westinghouse Rail workerStrategy

Case study: Westinghouse Rail

An inclusive approach to service management changed working relationships for the better 12 Jun 2008

Picture of a boardroomStrategy

Framework for change

In the third part of our definitive guide to service management, we looks at the skills IT professionals need 19 Jun 2008

latest videos

phil muncasterHardware

Video: vnunet.com weekly debrief

Phil Muncaster and BusinessGreen.com editor James Murray discuss the week's hottest IT stories 21 Nov 2008

Communications

The definitive guide to converged communications

Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008

crowd of peopleManagement

Examining the IT skills challenge

Watch a BCS roundtable debate on the issues affecting IT professionals - the last of a four-part series 17 Nov 2008

Phil MuncasterHardware

Video: vnunet.com weekly debrief

Phil Muncaster and Rosalie Marshall discuss all the hottest news from the IT industry this week 14 Nov 2008

printerHardware

Vendor video: Samsung Print Division Q&A

Samsung outlines the current drivers behind corporate printing strategies 11 Nov 2008

Team leaderManagement

Tackling the IT skills challenges

Watch a BCS roundtable debate on the issues affecting IT professionals - part three of a four-part series 10 Nov 2008

Rosalie Marshall and Phil MuncasterCommunications

Video: vnunet.com weekly debrief

Rosalie Marshall and Phil Muncaster discuss all the hottest news from the IT industry this week 07 Nov 2008

Employment news headlinesManagement

The IT skills challenge

Watch a BCS roundtable debate on the issues affecting IT professionals - part two of a four-part series 07 Nov 2008

today's top stories

IT's stock is soaring at the LSE

London Stock Exchange IT chief David Lester explains to Angelica Mari how the integration of Borsa Italiana is keeping his team busy, despite the worsening economy 20 Nov 2008

Keeping IT in fashion

John Bovill has been hooked on retail since his early years as a fashion market trader. His industry knowledge is now helping him build a slick IT operation, reports Charlotte Moore 20 Nov 2008

Cutting-edge IT delivers the goods

Chief technology officer Jay Bregman explains how constant innovation is part and parcel of his strategy for delivering competitive advantage at eCourier 20 Nov 2008

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Keeping IT on track

Catherine Doran, winner of Computing’s IT Leader of the Year award, tells Angelica Mari of her determination to drive on with technology-led transformation at Network Rail despite uncertainty over funding 19 Nov 2008

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

White papers

Search white papers

Top categories

VPN, Extranet and Intranet Solutions

WAN/ LAN Solutions

Network Security

Interoperability-Connectivity

Grid/ Utility Computing

Latest poll

Will attempts to rebrand IT as a "cool" choice of profession increase the number of IT graduates?

Will attempts to rebrand IT as a "cool" choice of profession increase the number of IT graduates?

Can brand building reverse a decline in IT graduate numbers?

Previous poll results

Latest audio and video articles

Video

The definitive guide to converged communications

Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008

PodcastAudio

Computing podcast: Europol's data sharing woes; credit card protection at Cotton Traders

The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008

Latest in-depth articles

StarFeatures

Retaining the stars of IT

Jim Mortleman investigates the innovative techniques IT leaders are using to hang on to their star performers 20 Nov 2008

Dave BaileyComment

Clouds darken outlook for Vista's successor

Windows 7 looks like being an improvement on Vista, but economic and environmental concerns may mean few enterprises will rush to adopt it 20 Nov 2008

Advertisement

Primary Navigation