Computing editor Bryan Glick presents.
Service management is key to bridging the IT-business divide - we look at five key trends and five best practice tips
Computing editor Bryan Glick presents.
StrategyProviding good customer service is an essential. Computing looks at the business and technology prerequisties for keeping your clients happy 12 Jun 2008
StrategyIn the first of our four-part guide to service management, we look at how IT departments are streamlining their processes 05 Jun 2008
StrategyIn the second of our four-part guide to service management, we look at the benefits of a new approach to best practice IT services 12 Jun 2008
StrategyMobile technology has provided staff with the flexibility to achieve more on the move 12 Jun 2008
StrategyAn inclusive approach to service management changed working relationships for the better 12 Jun 2008
StrategyIn the third part of our definitive guide to service management, we looks at the skills IT professionals need 19 Jun 2008
HardwarePhil Muncaster and BusinessGreen.com editor James Murray discuss the week's hottest IT stories 21 Nov 2008
Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008
ManagementWatch a BCS roundtable debate on the issues affecting IT professionals - the last of a four-part series 17 Nov 2008
HardwarePhil Muncaster and Rosalie Marshall discuss all the hottest news from the IT industry this week 14 Nov 2008
HardwareSamsung outlines the current drivers behind corporate printing strategies 11 Nov 2008
ManagementWatch a BCS roundtable debate on the issues affecting IT professionals - part three of a four-part series 10 Nov 2008
CommunicationsRosalie Marshall and Phil Muncaster discuss all the hottest news from the IT industry this week 07 Nov 2008
ManagementWatch a BCS roundtable debate on the issues affecting IT professionals - part two of a four-part series 07 Nov 2008
London Stock Exchange IT chief David Lester explains to Angelica Mari how the integration of Borsa Italiana is keeping his team busy, despite the worsening economy 20 Nov 2008
John Bovill has been hooked on retail since his early years as a fashion market trader. His industry knowledge is now helping him build a slick IT operation, reports Charlotte Moore 20 Nov 2008
Chief technology officer Jay Bregman explains how constant innovation is part and parcel of his strategy for delivering competitive advantage at eCourier 20 Nov 2008
The pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008
Catherine Doran, winner of Computing’s IT Leader of the Year award, tells Angelica Mari of her determination to drive on with technology-led transformation at Network Rail despite uncertainty over funding 19 Nov 2008
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Five key trends and five best practice tips to help you improve your corporate communications 20 Nov 2008
AudioThe pan-European fight against organised crime is undermined by lax data sharing arrangements; and Cotton Traders enhances its credit card protection 20 Nov 2008
FeaturesJim Mortleman investigates the innovative techniques IT leaders are using to hang on to their star performers 20 Nov 2008
CommentWindows 7 looks like being an improvement on Vista, but economic and environmental concerns may mean few enterprises will rush to adopt it 20 Nov 2008
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