A new report from help desk management solutions provider Numara Software suggests that firms are struggling to implement the ITIL best practice framework, despite its benefits.

ITIL is a set of best practice guidance and documentation that enterprises can use to ensure good service management procedures. The framework is just guidance, however, and is not a legal requirement for firms.

Numara said that following the framework could help empower firms and improve their use of resources, but explained that in a survey it had found that less than ten per cent of enterprises had adopted it, potentially at their own cost.

“In our fast paced commercial world, companies face a multitude of challenges and are heavily reliant on IT in order to keep abreast of these demands. Today technology is a given, and the more forward thinking companies already understand that their focus must move away from the nuts and bolts of ‘doing IT’, towards a more business service-oriented approach,” says Andy White, managing director at Numara Software.

In order to help firms understand how and why they should benefit from ITIL compliance Numara has released a guide which is based on two years of research. ITIL without the handcuffs is available now.