Latest Itil articles
FeaturesAre best practices overrated?
Are best practice frameworks such as ITIL the basis for a sound IT strategy or do they give IT leaders undue confidence? David Neal investigates 04 Nov 2008
AnalysisITIL tools add lustre to Technicolor helpdesk
Centralising IT support helped to improve the service to 6,000 users in 58 locations at the film processing firm 02 Oct 2008
AnalysisAdopting IT service management frameworks
A new IT management framework is set to be adopted across local government and beyond, reports James Mortleman 22 Mar 2007
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Latest audio and video articles
VideoTechnology and privacy
Watch the final video in a two-part Computing roundtable debate on the importance of putting data privacy issues at the heart of your IT plans 02 Dec 2008
AudioComputing podcast - Standard Life's offshoring plans; and the prospects for government IT
The insurance giant outlines its new outsourcing strategy; and we ask if the government's economic bailout will affect its IT plans 28 Nov 2008
Latest in-depth articles
AnalysisOn a quest to build a connected society
BT Design’s JP Rangaswami talks to Gareth Morgan about his pivotal role in the telecoms giant’s efforts to deliver universal broadband and his plans to tap into the creativity of the open source community 04 Dec 2008
AnalysisWatchdog wants IT to cure privacy woes
Information Commissioner Richard Thomas is urging organisations to put privacy protection at the top of their procurement and development criteria 04 Dec 2008
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